Responsible Gambling

Keeping play in control

Gambling is for entertainment only. We want our players to enjoy the experience with clear limits and realistic expectations. It is not a way to earn income, build savings, recover losses, or solve financial pressure. The right approach is to decide in advance what time and money you are comfortable using, and then stop when that limit is reached.

Our platform provides responsible-gambling tools so players can stay in control of their activity. These include ways to monitor time spent on the platform, set strict deposit and loss caps, and step away for a cooling-off period or close an account when that is the safer choice.

If you are reviewing your own play, start with one simple question: would this still feel acceptable if every stake were lost? If the answer is no, the safest response is to pause before continuing.

Age restriction

Only people aged 18+ may use our services. Gambling products are designed for adults, and anyone under the legal age should not create an account, deposit, or play.

Signs that play may be getting out of hand

A responsible approach works best when you notice early warning signs. Common signals include spending longer than planned, raising stakes to chase a bigger return, borrowing money to continue, hiding activity from family or friends, or feeling irritated when you try to stop.

Other signs can appear before they become obvious. You may start treating gambling as a solution to stress, boredom, debt, or frustration. You may also ignore normal spending plans, move money around repeatedly, or feel unable to enjoy play unless you are chasing a win. None of these patterns should be ignored.

If gambling begins to affect work, studies, relationships, sleep, or wellbeing, the safest action is to step back immediately and use stronger limits or exclusion tools.

Set an affordable budget before you play

A budget should be money that you can genuinely afford to lose without affecting rent, food, bills, transport, or other essential costs. Once that amount is set, keep it separate from everyday spending. Do not increase it after a losing streak.

A practical budget is usually simple and fixed:

• choose a total amount for the day, week, or month
• decide the maximum number of sessions you will play
• stop when the budget is used, even if you feel close to a win
• review your spending regularly rather than on impulse

For some players, the safest budget is zero until they feel calm and in control again. That choice is always valid.

Use platform limits to stay within your plan

Limits are most effective when they are set before emotions take over. We encourage players to use the strongest controls that suit their needs.

Deposit limits

Deposit limits help cap the amount that can be added to the account over a defined period. They are useful if you want to keep spending predictable and prevent impulsive top-ups.

Loss limits

Loss limits help cap the amount you are willing to lose over a period of time. They are especially important if you are tempted to continue after a run of losses.

Wager limits

Wager limits help restrict the total amount staked within a chosen period. They can reduce the chance of larger-than-planned play, especially during long sessions.

Session limits

Session limits help define how long you stay logged in or active. Combined with time reminders, they can prevent play from drifting into a longer session than intended.

Reality checks and time reminders

Reality checks are useful because time moves quickly during play. A reminder can prompt you to pause, look at your balance, and decide whether continuing still fits your plan.

When you receive a reminder, use it as a decision point rather than background noise. Ask yourself whether you are still playing for entertainment, whether you are tired or frustrated, and whether it would be better to stop for the day.

Time reminders are most effective when paired with a session limit. A reminder tells you to reflect; a limit tells you when to stop.

Cooling-off periods and self-exclusion

If you need a break, a temporary cooling-off period can help you step away without trying to make a decision in the middle of stress or disappointment. During a cooling-off period, the safer choice is to avoid reopening the account until you feel settled again.

If you want a stronger step, self-exclusion can block access for a longer period. This is suitable when gambling has started to feel difficult to control or when even short access is likely to lead to further harm.

Account closure may also be the right option if you no longer want an active gambling account. If you decide to close your account, make sure you are choosing the option that best matches your needs, not just the easiest one in the moment.

Blocking tools and device controls

Some players benefit from additional blocking tools outside the platform itself. These tools can be especially helpful if you want to reduce access across multiple devices or websites.

Where available, consider:

• browser or device-level website blocking tools
• parental controls on shared devices
• app and payment restrictions built into your phone or operating system
• card or payment-blocking tools provided by your bank or payment provider

These tools are most effective when they are combined with a personal decision to stop or reduce play. If you are using a shared device, add protections there as well so the same account is not accessible from another profile or browser.

KYC, payments, and safer account use

Our platform applies mandatory verification aligned with anti-money laundering requirements. Standard checks include proof of identity, proof of address, and verification of ownership for the payment method used. Verification is important because it supports account integrity and helps ensure withdrawals are handled securely.

Withdrawals are generally processed using the same payment method used for the deposit. That makes it especially important to keep your payment details accurate and to use methods you genuinely control.

If you are worried about how much you are spending, do not use payment methods as a way to bypass your own limits. The safest choice is always to stop adding funds and use the available account controls instead.

When gambling feels difficult to control

If you are concerned about your own play, take these steps in order.

1. Stop playing immediately and close the current session.
2. Set a deposit, loss, wager, or session limit before you return.
3. If that still feels unsafe, activate a cooling-off period.
4. If you need stronger protection, choose self-exclusion or account closure.
5. Add device, browser, or payment-blocking tools where appropriate.
6. Tell a trusted person what is happening and ask them to help you stay away from play.

If you are helping someone else, stay calm, avoid arguments, and focus on practical barriers. The goal is not to win a debate, but to reduce access and give the person space to step back.

Support in your location

If gambling is causing harm, contact support services in your own location as early as possible. Local organisations, healthcare providers, counselling services, or other recognised support bodies may be able to guide you toward the right next step.

Because support arrangements differ by country and region, use the contact details provided by the relevant local organisation and follow its instructions carefully. If you feel unsafe or believe someone is in immediate danger, seek urgent help through your local emergency services right away.

A safer way to approach play

The most effective responsible-gambling habit is simple: decide your limit before you start, and treat it as final. If play stops being fun, if you feel pressure to continue, or if you are trying to change a loss into a win, step away.

We want our players to stay in control, protect their balance, and choose the tools that help them keep gambling within healthy boundaries.