Privacy Policy

At Luckygem Casino, we take privacy seriously because our players trust us with personal, payment and account information whenever they visit our platform, register an account, play games, make a deposit, request a withdrawal or contact support. This Privacy Policy explains how we handle personal data in connection with our services, including our casino platform, sportsbook, mobile-optimised experience and player support channels.

Who we are

We operate Luckygem Casino as an international multilingual platform. Our services are available in English and are designed for players who access our platform through desktop browsers, cellular browsers and our Progressive Web App experience. We also support a broad entertainment offering that includes slots, live casino tables, crash games, mini-games and sports betting.

For privacy purposes, we act as the controller or equivalent responsible operator for the personal data processed through our services. Where specific legal entity details are required for local disclosures, we keep them aligned with our administrator-approved company records and the applicable operating jurisdiction.

What this policy covers

This policy applies to personal data collected when you:

• create, access or manage an account with us
• browse our website and use our services
• join promotions, including the Welcome Bonus
• deposit or withdraw funds using supported payment methods
• complete verification checks
• contact our customer support team
• use responsible-gambling tools
• interact with our sportsbook, live casino, slots, crash games, mini-games or VIP features

Our services are intended for adults only. The platform is restricted to users aged 18 and over.

Personal data we collect

We collect personal data that you provide directly and data generated through your use of our services. This may include:

• account registration details such as your name, date of birth, contact details and login credentials
• identity and verification data used for KYC and anti-money laundering checks
• payment-related details connected to deposits and withdrawals
• transaction records and account history
• device, browser and technical information used to operate and secure the platform
• support communications, including live chat transcripts
• gameplay, wagering and product interaction data
• responsible-gambling settings and account-limit preferences

We also process data linked to your chosen payment methods, including Visa, Mastercard, Revolut and major blockchain networks where applicable. If you use Bitcoin or another supported digital asset, we process the details needed to complete and secure the transaction.

Why we use your data

We use personal data to provide, secure and improve our services. Typical purposes include:

• creating and maintaining your player account
• verifying your identity and payment ownership
• processing deposits, withdrawals and related account activity
• delivering casino, sportsbook and mobile services
• administering bonuses, including the Welcome Bonus and other promotions
• responding to support requests through our 24/7 live chat function
• monitoring for fraud, abuse, chargeback risk and security incidents
• meeting anti-money laundering, age verification and other compliance obligations
• operating responsible-gambling tools such as deposit caps, loss limits and cooling-off settings
• analysing platform performance, game usage and service reliability

We process data only as needed to run our platform, protect players and maintain the integrity of our services.

Verification and compliance

Our platform uses a mandatory verification process aligned with anti-money laundering requirements. Standard verification may include proof of identity, proof of address and verification of ownership for the payment method used.

This process helps us protect player accounts, reduce fraud and ensure withdrawals are handled appropriately. Withdrawals are generally processed using the same payment method used for the deposit, which may require us to retain transaction and verification data for compliance and reconciliation purposes.

Payments and financial data

We support bank cards, digital wallets and crypto transfers, including Visa, Mastercard, Revolut and major blockchain networks. Payments may be processed in Euro (EUR), various other regional currencies and Bitcoin, depending on availability and jurisdiction.

When you make a deposit or withdrawal, we collect the information required to complete the transaction, detect abuse, meet legal obligations and maintain secure records. We do not need unnecessary payment details beyond what is required to process the transaction, support the account and satisfy compliance checks.

Cookies and similar technologies

We use cookies and similar technologies to operate the platform, keep sessions active, remember user preferences, support security controls and understand how players interact with our services.

These technologies may be necessary for essential platform functions or used to improve performance, usability and service quality. Where a cookie setting or consent mechanism is required, we apply it in line with the operating environment presented to the player.

If you want to manage browser-level controls, you can adjust cookie preferences in your browser or through any platform controls we provide.

Sharing personal data

We may share personal data with selected service providers and operational partners that help us run our platform. This can include hosting, payment processing, verification, security, analytics, support and compliance services.

We may also share data where needed to:

• comply with legal or regulatory obligations
• protect our rights, players or platform integrity
• investigate fraud, abuse or security incidents
• complete payment flows or verification tasks
• support internal administration and service delivery

Where data is shared with third parties, we limit it to what is reasonably necessary for the relevant purpose.

International platform operations

Because we serve an international multilingual audience, personal data may be processed in more than one jurisdiction. This can happen when players access our website from different locations or when our service providers support our platform across borders.

We take steps to keep personal data protected wherever it is processed and to align our handling of information with our operational and legal obligations.

Data security

We use SSL encryption protocols to protect player transactions and information in transit. Our games also use an independently certified Random Number Generator to support fair and reliable gameplay.

Security is a shared responsibility, so we also encourage players to protect their login details, use strong passwords and avoid sharing account access with others. If you believe your account may have been compromised, contact our support team immediately through live chat.

Data retention

We keep personal data only for as long as necessary to operate our services, meet legal and regulatory obligations, resolve disputes, manage security, support payment records and maintain accurate business documentation.

Retention periods may vary depending on the type of information, the account status, transaction history, verification requirements and any applicable legal duty. When data is no longer required, we take appropriate steps to delete, anonymise or otherwise securely handle it.

Your rights and choices

Depending on your location and the rules that apply to you, you may have rights related to your personal data. These may include access, correction, deletion, restriction, objection, portability or the ability to withdraw certain permissions where processing is based on consent.

You can also use our responsible-gambling tools to manage your relationship with the platform. These include time-monitoring features, strict deposit caps, maximum-loss limits and options for cooling-off periods or permanent account closure through customer support.

If you want to exercise a privacy right or ask about your account data, contact us through the support channels provided on the platform.

Children’s privacy

Our services are for adults only. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has provided us with personal information, we take appropriate steps to handle it in line with our obligations.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or operational practices. The most recent version applies from the date shown at the top of the page.

We encourage players to review this page periodically so they remain informed about how we handle personal data.

Contact us

If you have questions about this Privacy Policy or how we handle personal data at Luckygem Casino, please contact our support team through the website. Our representatives operate 24/7 through live chat, and we use that channel to help with account, privacy and platform-related questions.

Practical summary

In short, we collect the information needed to run your account, process payments, verify identity, secure the platform, support responsible play and meet our legal obligations. We handle that information as part of operating a modern casino and sportsbook service for adult players in an international market.